BidZombie Policies and Terms
Please review the policies and terms that govern bidding, buying, selling, shipping, payments, returns, fees, and use of BidZombie.
- Shipping, Pickup and Auction Payment Policy
- Returns and Refunds Policy
- Auction and Purchase Terms and Conditions
- Prohibited and Restricted Items Policy
- Privacy Policy
- Bidder and Buyer Policy
- Fees and Commissions Policy
- Seller Policy
- Accessibility Statement
- DMCA and Intellectual Property Policy
Frequently Asked Questions
ABOUT BIDZOMBIE
What is BidZombie?
BidZombie is an online marketplace offering exciting auctions and Buy Now listings. Buyers can bid on items or purchase eligible merchandise immediately. We’re launching with merchandise sold directly by BidZombie, with plans to welcome independent sellers in the future.
BUYING and BIDDING
How do I bid on an auction?
Log in to your BidZombie account, open the auction you want, enter your bid, and submit it.
Are bids binding?
Yes. A bid is a commitment to purchase the item if you win.
Bids generally cannot be retracted or canceled. If you make an obvious mistake, contact BidZombie immediately. BidZombie may correct or remove a bid in cases involving a clear error or technical problem.
How does the soft close work?
BidZombie uses a soft-close system to help prevent last-second bid sniping.
If a qualifying bid is placed during the final 5 minutes of an auction, the auction is extended by 3 minutes, giving other bidders an opportunity to respond.
What happens if I win an auction?
After the auction ends, the seller packages the item and determines the actual shipping cost when shipping is required.
Once the final amount is ready, BidZombie sends you a payment link.
How does Buy Now work?
Eligible listings may be purchased immediately at the displayed Buy Now price instead of bidding.
A Buy Now purchase creates a commitment to complete the transaction.
Can I cancel a Buy Now purchase?
Cancellation is not guaranteed. Contact BidZombie immediately if there is a legitimate issue requiring cancellation.
PAYMENTS and FEES
What is the buyer premium?
BidZombie charges a 4% buyer premium on the merchandise purchase price.
The buyer premium is separate from shipping and applicable sales tax.
When do I have to pay?
After the seller submits the final shipping cost and BidZombie sends the final payment-link email, payment must be completed within 24 hours of that email being sent.
What happens if I don’t pay?
Winning an auction or completing a Buy Now purchase creates a binding obligation to pay.
If payment is not completed within 24 hours of the payment-link email, BidZombie may cancel the transaction, make the item available for relisting, and restrict or suspend accounts for repeated nonpayment.
Will I be charged sales tax?
Sales tax is collected when required by applicable law.
SHIPPING and LOCAL PICKUP
How is shipping calculated?
BidZombie uses an actual-shipping-cost process.
After an item sells, the seller packages and weighs the item and submits the shipping cost. The buyer then receives the final amount due.
Who pays for shipping?
The buyer pays the shipping cost.
After payment, the buyer-paid shipping amount is passed through to the seller so the seller can purchase postage and ship the item.
Can multiple purchases be combined for shipping?
When a buyer purchases multiple items from the same seller, combined shipping may be available when practical.
The seller may package the items together and provide the actual combined shipping cost. Combined shipping is not guaranteed when items cannot safely or reasonably be shipped together.
How will I receive tracking information?
After the seller purchases postage and ships the package, tracking information is added to the order and provided to the buyer.
Can sellers use Pirate Ship?
Yes. Sellers may use Pirate Ship or another supported shipping service to purchase postage and then enter the tracking information into BidZombie.
How does local pickup work?
If local pickup is available, the buyer still completes payment through BidZombie.
After payment, the buyer and seller arrange a mutually agreeable pickup time and location.
No shipping charge applies to local pickup orders.
RETURNS and PROBLEMS
Are returns allowed?
All sales are generally final unless an item:
– arrives materially damaged
– is significantly not as described
– is the wrong item
Buyer’s-remorse returns are not automatically guaranteed.
What should I do if there is a problem with my order?
Contact BidZombie promptly and provide the order number, a description of the problem, and photos or other supporting information when appropriate.
BidZombie may approve a return, refund, partial refund, or another resolution depending on the circumstances.
What if my package arrives damaged?
Contact BidZombie promptly and keep the item, packaging, and shipping materials available while the issue is reviewed.
Photos may be required.
