Privacy Policy

Last Updated: September 6, 2026

BidZombie respects your privacy and is committed to protecting the personal information of users of our website, marketplace, services, and related features.

This Privacy Policy explains how BidZombie (“BidZombie,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use BidZombie, including when you create an account, browse listings, place bids, participate in auctions, make Buy Now purchases, list or sell items, communicate with us or other users, or otherwise interact with our services.

By using BidZombie, you acknowledge the practices described in this Privacy Policy.

  1. Information We Collect

We may collect personal information directly from you, automatically when you use BidZombie, and from service providers or other third parties that assist us in operating the marketplace.

A. Account and Contact Information

When you create an account or otherwise interact with BidZombie, we may collect information such as:

  • Name
  • Email address
  • Mailing address
  • Billing address
  • Shipping address
  • Telephone number
  • Username
  • Account credentials
  • Date of birth or age-verification information when necessary
  • Communication preferences

B. Transaction and Marketplace Information

When you participate in an auction, make a Buy Now purchase, sell an item, or otherwise conduct a transaction through BidZombie, we may collect or maintain information such as:

  • Items viewed
  • Watchlists or saved items
  • Bids placed
  • Maximum bid amounts
  • Winning bids
  • Auction participation history
  • Buy Now purchases
  • Purchase history
  • Sale history
  • Order information
  • Transaction amounts
  • Shipping information
  • Pickup information
  • Returns, refunds, disputes, or chargebacks
  • Communications concerning transactions
  • Seller performance and buyer activity

BidZombie may retain records of bids and transactions even after an auction or sale has ended.

  1. Payment Information

Payments made through BidZombie are processed through third-party payment services, including Stripe through the WooCommerce Stripe Gateway.

Depending on the payment method used, Stripe and other applicable payment providers may collect information such as:

  • Credit or debit card information
  • Bank-account information
  • Billing information
  • Payment authorization information
  • Transaction details
  • Device or fraud-prevention information

BidZombie may receive limited payment-related information from these providers, such as confirmation that a payment was approved, declined, refunded, disputed, or charged back.

BidZombie does not necessarily receive or store full payment-card numbers or other complete payment credentials when those details are handled directly by the payment processor.

Payment processors maintain their own privacy and security practices.

  1. Seller Information

Users who sell through BidZombie may be required to provide additional information, including:

  • Legal name
  • Business name
  • Business address
  • Telephone number
  • Email address
  • Bank or payout information
  • Taxpayer identification information
  • Government-issued identification
  • Business registration information
  • Licensing information
  • Information necessary to establish ownership or authority to sell merchandise

We may use this information to verify sellers, process payouts, prevent fraud, comply with tax and reporting requirements, and comply with applicable marketplace laws.

Certain information regarding qualifying high-volume third-party sellers may be collected, verified, maintained, or disclosed as required by applicable law, including the federal INFORM Consumers Act.

  1. Information Collected Automatically

When you access or use BidZombie, certain information may be collected automatically. This may include:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Pages visited
  • Links clicked
  • Listings viewed
  • Search activity
  • Dates and times of visits
  • Referring website or source
  • Session information
  • General geographic information derived from an IP address
  • Website performance information
  • Error and diagnostic information

This information may be used to operate the site, maintain security, diagnose technical problems, understand how users interact with BidZombie, and improve the marketplace.

  1. Cookies and Similar Technologies

BidZombie, WooCommerce, hosting and infrastructure providers, and service providers that support our website may use cookies, local storage, and similar technologies.

These technologies may be used to:

  • Keep users signed in
  • Maintain shopping-cart and bidding functionality
  • Remember user preferences
  • Improve website functionality
  • Measure site traffic and performance
  • Detect fraud or suspicious activity
  • Understand how users navigate the site
  • Support security and caching functions

Some cookies are necessary for BidZombie to function properly.

Your browser may allow you to block, delete, or limit cookies. Certain features of BidZombie may not function correctly if required cookies are disabled.

  1. How We Use Personal Information

BidZombie may use personal information to:

  • Create and administer user accounts
  • Provide marketplace services
  • Process auction bids
  • Determine auction winners
  • Process Buy Now purchases
  • Facilitate transactions between buyers and sellers
  • Process payments and payouts
  • Arrange shipping or pickup
  • Provide order confirmations and transaction notices
  • Communicate with users
  • Provide customer support
  • Process information submitted through website forms
  • Resolve disputes
  • Investigate complaints
  • Detect and prevent fraud
  • Prevent unauthorized account access
  • Enforce BidZombie policies
  • Protect users and the marketplace
  • Verify seller identity
  • Meet tax, accounting, recordkeeping, and legal obligations
  • Improve website functionality
  • Analyze marketplace performance
  • Develop or improve products and services
  • Send administrative notices
  • Send marketing communications where permitted
  • Comply with legal and regulatory requirements
  1. Information Shared Between Buyers and Sellers

Because BidZombie is a marketplace, certain personal information may need to be shared between buyers and sellers to complete transactions.

For example, after a transaction, a seller may receive information such as:

  • Buyer name
  • Shipping address
  • Contact information when reasonably necessary
  • Order information
  • Pickup details

A buyer may receive information necessary to identify or communicate with a seller or arrange pickup, delivery, or transaction completion.

Users receiving information about another BidZombie user may use that information only for legitimate purposes related to the transaction and may not misuse, sell, disclose, or use it for unrelated marketing or harassment.

  1. Service Providers and Website Technology

BidZombie uses third-party services and software to operate the marketplace. These may include:

  • WooCommerce for ecommerce, customer accounts, orders, checkout, and marketplace functionality
  • Auctions for WooCommerce for auction and bidding functionality
  • Stripe for payment processing through the WooCommerce Stripe Gateway
  • Hostinger for website hosting, infrastructure, and email delivery services
  • WP Mail SMTP to route website-generated email through BidZombie’s Hostinger SMTP service
  • WPForms to process information users submit through website forms
  • Hostinger Reach for website communication or marketing-related functionality where used
  • LiteSpeed Cache for caching, site performance, and optimization

We may also use other vendors for security, shipping, accounting, tax, legal, fraud prevention, customer support, or similar business functions.

These providers may receive information only to the extent reasonably necessary to perform their services, subject to applicable legal and contractual obligations.

  1. Email Communications

BidZombie sends website-generated and transactional emails through its Hostinger email infrastructure using WP Mail SMTP.

BidZombie may send transactional and administrative emails regarding:

  • Account activity
  • Bids
  • Auction status
  • Winning bids
  • Outbid notices
  • Orders
  • Payments
  • Shipping
  • Pickup
  • Seller activity
  • Policy changes
  • Security
  • Customer service

These communications may be necessary to provide BidZombie services and generally cannot be opted out of while maintaining an active account.

Users may opt out of promotional marketing emails by using the unsubscribe instructions included in those messages where applicable.

  1. Website Forms

Information submitted through BidZombie website forms, including forms powered by WPForms, may include contact details, messages, support requests, or other information voluntarily provided by the user.

We use this information to respond to requests, provide support, administer the marketplace, and address legal, security, or operational matters.

  1. Legal Compliance and Protection

BidZombie may disclose information when we reasonably believe disclosure is necessary or appropriate to:

  • Comply with applicable law
  • Respond to a subpoena, court order, warrant, or other lawful legal process
  • Respond to regulatory or government requests
  • Enforce BidZombie’s Terms of Use or other policies
  • Investigate fraud or illegal activity
  • Protect BidZombie’s rights or property
  • Protect users
  • Protect public safety
  • Prevent financial loss
  • Assist in an investigation involving suspected criminal activity
  1. Business Transfers

If BidZombie is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor entity may continue to use information in accordance with applicable law and this Privacy Policy unless users are notified otherwise.

  1. Sale or Sharing of Personal Information

BidZombie does not sell personal information in the traditional sense of exchanging personal information directly for money unless specifically disclosed.

If BidZombie later uses advertising, analytics, or marketing technologies that constitute a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, we will provide any notices and opt-out mechanisms required by law.

Where required by applicable law, BidZombie will honor legally recognized opt-out mechanisms, including Global Privacy Control signals, when technically applicable to our website and business practices.

  1. Text Messages and SMS

If BidZombie offers SMS or text-message communications and you choose to participate, we may use your telephone number and consent information to provide the requested messages.

SMS consent and opt-in information will not be sold or shared with third parties for their independent marketing purposes.

Information may be provided to vendors that assist BidZombie in delivering text messages or related communication services.

Users may withdraw consent in accordance with the instructions provided with the applicable messaging service.

  1. Fraud Prevention and Marketplace Security

BidZombie may use account information, payment activity, bidding patterns, device information, IP addresses, transaction history, and other information to identify or investigate:

  • Fraud
  • Shill bidding
  • Bid manipulation
  • Account takeover
  • Payment fraud
  • Chargeback abuse
  • Seller fraud
  • Buyer fraud
  • Policy circumvention
  • Suspicious transactions
  • Other conduct that may threaten marketplace integrity

BidZombie may restrict, suspend, or terminate accounts based on information obtained during these investigations as permitted by our Terms and applicable law.

  1. Data Retention

BidZombie may retain personal information for as long as reasonably necessary to:

  • Maintain an account
  • Complete transactions
  • Provide services
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Maintain business and financial records
  • Meet tax and accounting obligations
  • Comply with applicable law
  • Establish, exercise, or defend legal claims

Certain transaction, bidding, payment, seller, tax, and legal records may be retained after an account has been closed.

When information is no longer reasonably necessary, BidZombie may delete, anonymize, or securely dispose of it in accordance with applicable law and operational requirements.

  1. Data Security

BidZombie uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify BidZombie promptly if they suspect unauthorized account access.

  1. Children’s Privacy

BidZombie is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Individuals who are not legally permitted to enter binding transactions should not create accounts, bid, purchase, or sell through BidZombie without any legally required authorization or supervision.

If we learn that we have collected personal information from a child in violation of applicable law, we may delete that information.

  1. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable law.

Depending on your state of residence and whether the applicable law applies to BidZombie, these rights may include the right to:

  • Know or confirm whether BidZombie processes your personal information
  • Access personal information
  • Request deletion
  • Request correction
  • Obtain a copy of certain personal information
  • Opt out of the sale of personal information
  • Opt out of sharing for cross-context behavioral advertising
  • Opt out of targeted advertising
  • Limit certain uses or disclosures of sensitive personal information
  • Appeal certain decisions concerning privacy requests
  • Exercise privacy rights without unlawful discrimination

These rights are subject to applicable exemptions and limitations.

BidZombie may need to verify your identity before fulfilling certain requests.

  1. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

Subject to applicable thresholds, exemptions, and limitations, those rights may include:

  • The right to know what categories of personal information are collected
  • The right to know the sources of personal information
  • The right to know the purposes for collecting, using, selling, or sharing personal information
  • The right to know categories of third parties receiving personal information
  • The right to access specific pieces of personal information
  • The right to request deletion
  • The right to request correction
  • The right to opt out of sale or sharing
  • The right to limit certain uses of sensitive personal information
  • The right to non-discrimination for exercising privacy rights

BidZombie will provide any additional privacy notices, request methods, or opt-out mechanisms required if and when those legal requirements apply to our business practices.

  1. Privacy Requests

Users wishing to exercise an applicable privacy right may contact BidZombie using the contact information provided on the website.

A privacy request should provide enough information for BidZombie to reasonably identify the user and understand the request.

We may request additional information when reasonably necessary to verify identity and protect against fraudulent requests.

Authorized agents may submit requests where permitted by law, subject to appropriate verification.

  1. Account Information

Users may be able to review or update certain account information by signing into their BidZombie account.

Users are responsible for maintaining accurate and current account information.

  1. Third-Party Websites and Services

BidZombie may contain links to websites, applications, services, or content operated by third parties.

BidZombie is not responsible for the privacy practices, security, or content of third-party services.

Users should review the privacy policies of third parties before providing personal information to them.

  1. Payment and Shipping Providers

Payment processors, financial institutions, carriers, and shipping providers may independently collect and process personal information necessary to complete a transaction.

Those organizations may act under their own privacy policies, terms, and legal obligations.

BidZombie is not responsible for the independent privacy practices of those providers.

  1. Changes to This Privacy Policy

BidZombie may update this Privacy Policy periodically to reflect changes in:

  • Marketplace functionality
  • Technology
  • Business operations
  • Service providers
  • Legal requirements
  • Privacy practices

The revised policy will be posted with an updated “Last Updated” date.

Where required by law, BidZombie may provide additional notice of material changes.

Continued use of BidZombie after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

  1. Contact Us

Questions, concerns, or privacy requests regarding this Privacy Policy or BidZombie’s privacy practices may be submitted through BidZombie’s designated contact method.

Users submitting privacy requests should clearly identify the nature of the request so that BidZombie can respond appropriately.